Return and Refund Policy
For any reason if you are not satiesfied with any of the product, you are welcome to return us the same. We respect and are in full complience with the Dutch regulations. As per the regulation food products can be returned within 7 days of purchase and within 14 days in case of non-food products. The return period begins from the day you receive or someone else receives it on your behalf.
We don’t accept any return after the above mentioned cooling-off period (7 days for Food products and 14 days for non-Food products).
If you want to return any of the product, you are allowed to return them and we provide you the refund in your sunderban website account or to your bank account. Please follow the following steps to effectively process your return.
Please notify us by sending an e-mail, mentioning your order number within seven days of delivery.
Properly pack the return items in a box to prevent damage during return transport and apply the required postage at your nearby Post office.
We expect our customers to send us carefully packed return items.
After receiving the goods in the original condition, unopened, we shall return the cost of the goods within one working day in to your sunderban website account or within 5 working days in your bank account.
Please keep the postage receipt with you until you receive your refund, for your reference.
Items excluded from return are:
Opened or damaged items.
Perishable items - fresh vegetables, fish, frozen items.
Food items after 7 days of delivery and Non-Food items after 14 days of delivery..
We will not accept returns of items, if insufficient postage stamp is applied.